Privacy policy
Last updated: September 15, 2026
Aquve Group Pty Ltd (“Aquve”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, create an account, purchase products, communicate with us, or otherwise interact with Aquve.
Aquve currently operates in Australia and the United States.
By accessing or using our website and services, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Aquve and may include:
Information You Provide
When you shop with us, create an account, contact us, or otherwise interact with Aquve, we may collect information including:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Customer account information
- Order history and purchase details
- Product preferences
- Returns, exchanges, and customer service communications
- Any other information you choose to provide
Payment Information
Payments are processed securely through Shopify and third-party payment providers.
Aquve does not store complete credit card numbers or full payment card details. Payment information is collected and processed by our payment providers according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device information
- Browser type
- IP address
- Network information
- Approximate location information
- Pages and products viewed
- Products added to your cart
- How you interact with our website
We collect this information through cookies, pixels, analytics tools, and similar technologies.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Provide customer support
- Manage your customer account
- Process payments
- Arrange shipping, returns, and exchanges
- Communicate order updates and service information
- Improve our products, website, and customer experience
- Understand customer preferences and website usage
- Send marketing communications where you have provided consent
- Measure advertising effectiveness
- Personalize your shopping experience
- Detect fraud, security issues, and misuse
- Comply with legal obligations
Customer Accounts
If you create an Aquve customer account, we may collect and store information associated with your account, including:
- Account details
- Order history
- Saved information
- Preferences
You are responsible for maintaining the security of your account credentials.
You may update or manage your account information through your account settings or by contacting us.
Marketing Communications
If you choose to receive marketing communications from Aquve, we may send you communications about:
- New products
- Brand stories
- Product education
- Promotions and offers
- Updates from Aquve
You may withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting us.
We may use Shopify and other service providers to help us manage marketing communications, subscriptions, customer engagement, and advertising.
Cookies, Analytics, and Advertising
Aquve uses cookies and similar technologies to operate our website, improve your experience, understand how customers interact with our website, and support marketing and advertising activities.
These technologies may help us:
- Remember preferences
- Maintain website functionality
- Analyze website traffic
- Understand customer behavior
- Measure advertising performance
- Personalize your shopping experience
- Provide more relevant advertising
We may use Shopify analytics and other analytics or advertising services that we enable from time to time.
Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising or certain forms of data sharing.
Where applicable, Aquve provides a /pages/data-sharing-opt-out through our website. We also recognize Global Privacy Control signals where required and supported by our ecommerce platform.
Shopify and Shopify Network Intelligence
Aquve uses Shopify to power our online store.
Information submitted through or collected by our website may be processed by Shopify to provide services including ecommerce functionality, payment processing, customer accounts, fraud prevention, analytics, marketing, personalization, and fulfillment support.
Aquve currently uses Shopify Network Intelligence, which allows certain customer interactions with our store to be used with information from Shopify and interactions across Shopify to provide and improve services such as personalization, analytics, advertising, and commerce features.
Shopify is responsible for certain processing it performs for its own purposes. Depending on where you live, you may have rights regarding Shopify's processing of your personal information.
You can learn more through Shopify's Consumer Privacy Policy and Privacy Portal.
How We Share Your Information
We may share personal information with trusted third parties who help us operate Aquve, including:
Service Providers
Such as:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Email marketing providers
- Customer service providers
- Analytics and advertising providers
These providers receive information as necessary to provide their services and may process information in accordance with their own privacy policies and applicable laws.
Marketing and Advertising Partners
Where permitted by applicable law, information may be processed or shared with Shopify or other advertising and marketing providers to measure advertising effectiveness, personalize experiences, or provide relevant advertising.
Depending on where you live, you may have the right to opt out of certain sharing or processing for targeted advertising.
Legal and Business Reasons
We may disclose information when necessary to:
- Comply with applicable laws or legal requests
- Protect our rights or property
- Prevent fraud or security issues
- Enforce our policies
- Support a business transaction, such as a merger or acquisition
International Processing
Some of our service providers may process or store personal information outside Australia or outside the country where you live, including in the United States and other countries where our service providers operate.
Where required by applicable law, we take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately.
Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain customer records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
Your Privacy Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
- Accessing information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Managing marketing preferences
- Requesting information about how your data is used
- Opting out of certain data sharing or targeted advertising where applicable
To make a privacy request, please contact us using the information below.
We may need to verify your identity before processing certain requests.
Where applicable, you may also exercise certain data-sharing or targeted-advertising rights through the data sharing opt-out page available on our website.
Australian Privacy Information
Aquve Group Pty Ltd operates from Australia.
Where applicable, Aquve handles personal information in accordance with the Australian Privacy Act 1988 and applicable Australian privacy requirements.
Nothing in this Privacy Policy limits any rights you may have under applicable consumer or privacy laws.
United States Privacy Information
Customers in the United States may have certain privacy rights depending on the state where they reside.
These rights may include rights to access, correct, or delete personal information and to opt out of certain forms of data sharing or processing for targeted advertising.
Where applicable, Aquve provides mechanisms through our website for customers to exercise these rights.
Aquve will respond to privacy requests in accordance with applicable laws.
Children's Privacy
Aquve products and services are intended for adults.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe we have collected information from a child, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services.
Aquve is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, service providers, or privacy practices.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how Aquve handles privacy requests, please contact us.
Aquve Group Pty Ltd
ABN: 78 691 595 579
Australia
Email: support@aquve.com