Refunds & Exchanges

At Aquve, we want you to feel confident choosing a new way to experience everyday essentials. If something isn't right, we'll do our best to make it right.

30-Day Returns & Exchanges

We accept returns and exchanges within 30 days of delivery.

Because underwear is an intimate garment, items returned under our standard change-of-mind policy must be unworn, unwashed, and in their original sealed Aquve packaging.

Our packaging includes a tear strip that must be removed to access the garment. Once the package has been opened, the item is no longer eligible for a standard return or exchange, except under our Aquve First Pair Promise below or where applicable consumer laws apply.

The Aquve First Pair Promise

Trying a new fit should feel easy.

If this is your first Aquve order, you may open, try, and wear one pair. If the size, fit, or feel isn't right for you, contact us within 30 days of delivery and we'll make it right with either an exchange or refund for that pair.

You do not need to return the opened pair unless requested by Aquve.

The Aquve First Pair Promise applies to one pair per customer on their first order.

If your first order contains multiple pairs, including a 3-pack, we recommend trying one pair first and keeping the remaining pairs sealed until you are confident in your fit. Additional pairs must remain unworn, unwashed, and in their original sealed packaging to qualify for a standard return or exchange.

The Aquve First Pair Promise is offered in addition to any rights you may have under applicable consumer protection laws.

Exchanges

Need a different size or want to try another Aquve style?

Eligible exchanges within the 30-day return period are free. Aquve will cover the cost of return shipping for eligible exchanges and will ship your replacement item at no additional charge.

Once your exchange request is approved, we'll provide return instructions and, where applicable, a return shipping label. Your replacement item will be shipped once the exchange has been processed.

Exchanges are subject to product availability.

Returns for a Refund

For eligible refund returns, Aquve will provide return instructions and, where applicable, a prepaid return shipping label.

For U.S. returns for a refund, a $5 USD return shipping fee will be deducted from your refund.

For Australian and other international returns, any applicable return shipping costs will be communicated before your return is completed.

Original shipping charges, if any, are non-refundable for change-of-mind returns.

Refunds will be issued to your original payment method after your return has been received and processed. Your bank or payment provider may require additional time for the refund to appear in your account.

Faulty, Damaged, or Incorrect Items

If your Aquve product arrives damaged, has a manufacturing fault, or you receive an incorrect item, please contact us as soon as possible so we can make it right.

Please do not worry about opening the packaging if you need to inspect an item you believe may be faulty or incorrect.

Where Aquve is responsible for the issue, you will not be charged return shipping or exchange fees.

Australian Customers

Our voluntary returns policy and the Aquve First Pair Promise operate in addition to your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund, or other remedy where a product has a major failure or does not meet applicable consumer guarantees.

The conditions of our change-of-mind returns policy, including the 30-day return period and sealed packaging requirement, do not limit any rights or remedies available to you under Australian Consumer Law.

United States Customers

This policy does not limit any rights or remedies you may have under applicable federal or state consumer protection laws.

How to Start a Return or Exchange

To request a return or exchange, please contact us through our Contact page or follow the return instructions provided through your Aquve order.

Please have your order number and the email address used to place your order available.

Please do not send items back without first receiving return instructions from Aquve.

Processing Your Return

Once we receive and review your return, we will notify you when your refund or exchange has been approved.

Please allow up to 5 business days for Aquve to process an approved return after it has been received. Once a refund is issued, your bank or payment provider may require additional time to complete the transaction.

Questions?

We're here to help.

Contact Aquve at:

support@aquve.com